Quality service statement Professionalism, Quality, Respect for Intellectual Property.
Client Service levels We aim to:
•Respond to letters, faxes and emails within 1-2 working days
•Acknowledge any complains within 2 working days
•Investigate all complaints and provide an action plan within 10 working days
•Respond to all complaints within deadline of action plan
Criteria of working with clients and partners
•Track record of timely payment and making a difference to individual lives environment (e.g. CSR)
•Signed scope of work and contract prior to commencement of any work
•Monthly lunch get together to review, business, improvements and opportunities
CSR and Environment
We aim to:
•Encourage learning and access to opportunity
•Share expertise
•Support professionals; and
•Minimize our impact on the environment
Minimizing impact on the environment
Initiatives include encouraging;
•Computer-based versions of all offline and online materials for Bluegill and clients;
•Paperless administration systems;
•Re-use of existing paper stocks where possible to minimize wastage and media materials
are securely and disposed of and recycled.
